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Customer Reviews.

sales

5

Warm and friendly , enthusiastic people.

17 April 2018

service

5

Great service and experience from start to finish

17 April 2018

service

4

On time

14 April 2018

service

4

The explanation to my queries were covered and felt re assured that my car was been retuned to me having passed its mot and serviced correctly

13 April 2018

sales

3.5

Purchase went smoothly

12 April 2018

service

5

The car was thoroughly checked and came back super clean

11 April 2018

service

5

Car was ready as stated plus free wash & vac

10 April 2018

service

5

They never kept me waiting and the service was excellent

08 April 2018

service

4

Good service, fair price

08 April 2018

sales

5

Good

06 April 2018

sales

5

The sales staff and meet and greet staff are very friendly and professional. The showroom is clean, bright and full of minis to look at. And the hot chocolate is great.

06 April 2018

service

3

See the above. Also offered to give the car a vehicle check which was offered at the time and clean the car but neither was done.

04 April 2018

service

4

The only downside was not being able to have the use of a courtesy car when we booked in for a service (which was 2 weeks away)Questionnaire will not let me end without comments on here which I have put. It also wants me to put 5/5!? ....

04 April 2018

service

5

A very good service by collecting and returning my car, clean and within a short period of time.

04 April 2018

service

5

The service standards were as expected

04 April 2018

service

3

As above

04 April 2018

sales

5

As above - staff cannot do enough to help.

03 April 2018

service

5

Can't fault the service

03 April 2018

service

5

It's just so easy to arrange. They picked the car up early morning and did the serviceThe service manager rang me to give the price which was reasonable and the car was returned late afternoon It's a pity the TLC extension was withdrawn in 2017

03 April 2018

service

3

The car had its first birthday check and the wiper hubs are rusting which I reported but I have not had the courtesy of being contacted with a fix

03 April 2018

sales

5

The sales person was friendly and helpful

03 April 2018

service

5

Helpful staff. Very accommodating

02 April 2018

service

5

All was done as required, and alerted me when servicing complete.

01 April 2018

service

5

Immediately identified and arranged repairs under warranty

28 March 2018

service

5

Work is always done to a high standard

28 March 2018

service

5

Everything was explained to me. I thought the video sent to me about the service of my car was really helpful too.

27 March 2018

service

5

the process was very easy and completed very efficiently, with excellent feedback from the mechanic.

27 March 2018

service

4

Good service and prompt notification when vehicle ready to collect

27 March 2018

service

5

Always helpful and prompt on finishing the work required. Special mention to Lesley who is always friendly.

27 March 2018

service

5

Offered me a drink and a seat as soon as I came through the door, showed me to my courtesy car. Even cleaned my car when I came to collect it :-)

27 March 2018

service

5

The help and customer service was extremely good

27 March 2018

service

5

My Mini was picked up from and delivered back to my home. I was kept informed of any unexpected development and all explanations were given to me in plain English. The car was returned valeted and in first class condition mechanically.

27 March 2018

service

5

Always exceptional service

27 March 2018

service

5

Always able to deal with car service etc with the minimum of fuss and always satisfactory.

27 March 2018

service

4

All aspect ran smoothly

27 March 2018

sales

5

The little touches and communication was 1st Class.

23 March 2018

sales

5

Brilliant customer service. I was sent many updates and been videos of my car. Nothing felt like it was too much trouble and I didn’t feel like I was being pressured in to anything.

13 March 2018

sales

5

Whole process made easy and great end product

13 March 2018

sales

4.5

All went very smoothly and we were kept informed.

04 March 2018

sales

4

Service was great. The sales rep kept me up to date with progress and promptly answered all of my questions. My only criticism is that the media pack does not come with a manual.

01 March 2018

sales

5

An amazing experience , first class service . Molly and Liam were superb made it a great purchase. We had been to Knights of stoke on three occasions dreadful and this is our local Mini centre

25 February 2018

sales

5

Friendly and helpful staff. Kenny and Liam explained all details of the purchase etc. On picking my new car up Kenny explained all the features of the car and all quick and simple hand over.

24 February 2018

service

5

It was very professional and well organised

23 February 2018

service

5

Amy is fantastic so knowledgeable friendly and helpful

22 February 2018

service

4

HALLIWELL JONES MINI IS A DEALERSHIP .. WITH PROFESSIONAL TECHNICIANS WHO ARE HONEST AND DEDICATED TO THE MINI BRAND.. AND LOOK TO OFFER ADVICE AND SUPPORT TO ALL ITS CUSTOMERS

20 February 2018

sales

5

As I have already saidIn addition, they used common sense to sort out a problem that they had inherited to maintain a smooth transaction

20 February 2018

sales

5

The whole process was very good from start to finish.

20 February 2018

service

5

Received absolutely excellent customer service on my recent Mini service. Incredibly efficient and friendly team, from booking my car in to returning it to me later that day (looking all shiny and new).

15 February 2018

service

3

See above. It’s a significant distance to travel and the withdrawal of the waiver on the insurance if the loan car seemed churlish.

13 February 2018

service

5

The service was prompt, they went the extra mile to resolve issues, and Gave the car a valet afterwards