Warm and friendly , enthusiastic people.
Warm and friendly , enthusiastic people.
Great service and experience from start to finish
The explanation to my queries were covered and felt re assured that my car was been retuned to me having passed its mot and serviced correctly
Purchase went smoothly
The car was thoroughly checked and came back super clean
Car was ready as stated plus free wash & vac
They never kept me waiting and the service was excellent
Good service, fair price
The sales staff and meet and greet staff are very friendly and professional. The showroom is clean, bright and full of minis to look at. And the hot chocolate is great.
See the above. Also offered to give the car a vehicle check which was offered at the time and clean the car but neither was done.
The only downside was not being able to have the use of a courtesy car when we booked in for a service (which was 2 weeks away)Questionnaire will not let me end without comments on here which I have put. It also wants me to put 5/5!? ....
A very good service by collecting and returning my car, clean and within a short period of time.
The service standards were as expected
As above - staff cannot do enough to help.
Can't fault the service
It's just so easy to arrange. They picked the car up early morning and did the serviceThe service manager rang me to give the price which was reasonable and the car was returned late afternoon It's a pity the TLC extension was withdrawn in 2017
The car had its first birthday check and the wiper hubs are rusting which I reported but I have not had the courtesy of being contacted with a fix
The sales person was friendly and helpful
Helpful staff. Very accommodating
All was done as required, and alerted me when servicing complete.
Immediately identified and arranged repairs under warranty
Work is always done to a high standard
Everything was explained to me. I thought the video sent to me about the service of my car was really helpful too.
the process was very easy and completed very efficiently, with excellent feedback from the mechanic.
Good service and prompt notification when vehicle ready to collect
Always helpful and prompt on finishing the work required. Special mention to Lesley who is always friendly.
Offered me a drink and a seat as soon as I came through the door, showed me to my courtesy car. Even cleaned my car when I came to collect it :-)
The help and customer service was extremely good
My Mini was picked up from and delivered back to my home. I was kept informed of any unexpected development and all explanations were given to me in plain English. The car was returned valeted and in first class condition mechanically.
Always exceptional service
Always able to deal with car service etc with the minimum of fuss and always satisfactory.
All aspect ran smoothly
The little touches and communication was 1st Class.
Brilliant customer service. I was sent many updates and been videos of my car. Nothing felt like it was too much trouble and I didnt feel like I was being pressured in to anything.
Whole process made easy and great end product
All went very smoothly and we were kept informed.
Service was great. The sales rep kept me up to date with progress and promptly answered all of my questions. My only criticism is that the media pack does not come with a manual.
An amazing experience , first class service . Molly and Liam were superb made it a great purchase. We had been to Knights of stoke on three occasions dreadful and this is our local Mini centre
Friendly and helpful staff. Kenny and Liam explained all details of the purchase etc. On picking my new car up Kenny explained all the features of the car and all quick and simple hand over.
It was very professional and well organised
Amy is fantastic so knowledgeable friendly and helpful
HALLIWELL JONES MINI IS A DEALERSHIP .. WITH PROFESSIONAL TECHNICIANS WHO ARE HONEST AND DEDICATED TO THE MINI BRAND.. AND LOOK TO OFFER ADVICE AND SUPPORT TO ALL ITS CUSTOMERS
As I have already saidIn addition, they used common sense to sort out a problem that they had inherited to maintain a smooth transaction
The whole process was very good from start to finish.
Received absolutely excellent customer service on my recent Mini service. Incredibly efficient and friendly team, from booking my car in to returning it to me later that day (looking all shiny and new).
See above. Its a significant distance to travel and the withdrawal of the waiver on the insurance if the loan car seemed churlish.
The service was prompt, they went the extra mile to resolve issues, and Gave the car a valet afterwards