OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
148 ratings and 97 comments received in the last 90 days.
13 March 2025
I was trusted to test drive without a member of staff present.
13 March 2025
Couldn't have been more helpful, or informative and a pleasure to deal with.
12 March 2025
From my first visit to the dealership where I enquired about the Mobility scheme and Mini, I met Oliver Griffiths he was very knowledgeable and helpful he kept In touch with updates and he showed me around the car at pick up
11 March 2025
Cannot fault the sales team
10 March 2025
Excellent service, responded to email queries fast, really good experience overall
09 March 2025
Lovely environment, very relaxed and no pushy hard sell.
08 March 2025
Quick and easy process in terms of organising a test drive and getting a confimred finance quote. Kept informed during the build stage of the car. Detailed handover when collecting the car and smooth handover of old car for part exchange.
07 March 2025
The process and the apps are bureaucratic. They assume a phone that is less than about two years old with loads of memory capacity to spare.
07 March 2025
The whole process was smooth and straight forward.
21 March 2025
All communication from staff was great!
21 March 2025
Happy with service received.
20 March 2025
Friendly, good customer service, good facility to be able to work whilst waiting.
20 March 2025
Very good polite and efficient customer experience.
19 March 2025
My car was fixed on the same day. Helpful staff.
19 March 2025
Very helpful staff who went above and beyond to help.
19 March 2025
Usual good attention and updates. Dealt with by Chris and Carly.
19 March 2025
Very pleasant to deal with and kept me well informed
17 March 2025
Excellent.
17 March 2025
Pleasant knowledgeable staff at reception. Carley Boe was very pleasant to deal with, and went out of her way to keep us well informed of work progress. Top marks.
16 March 2025
Very friendly staff and very helpful.